FAQs

Our products are crafted with high-quality materials, including 925 sterling silver with rhodium or 18K gold plating, as well as brass with rhodium or 18K gold plating. You can find detailed information about the materials used on each product page.

Our product collection features a variety of gemstones, such as lab-grown diamonds, lab-created sapphires, natural gemstones, and cubic zirconia. Each product page will provide specific details about the gemstones used.

i) Know more about lab-grown diamond.
ii) Know more about lab-created sapphire.

To maintain the quality of your pieces, we recommend using non-abrasive polishing microfiber cloths for gentle cleaning. We advise against using vinegar, toothpaste, lemon juice, or baking soda, as they may damage the jewelry.

Yes. We offer worldwide shipping via DHL eCommerce.

For orders exceeding USD 130, free shipping is offered. However, if the order total falls below USD 260, a USD 20 shipping fee will apply.

For more info, please visit “Shipping and return policy”.

We are pleased to provide complimentary shipping for all local orders over HKD 100 (within Hong Kong) through SF Express.

Additionally, we extend worldwide shipping through DHL eCommerce. For orders exceeding USD 130, free shipping is offered. However, if the order total falls below USD 260, a USD 20 shipping fee will apply.

For more info, please visit “Shipping and return policy”.

We’re not able to offer return and refund of items at this moment. However, we do offer exchange of items. It is suggested that customers should have a clear desire when ordering our products. If you wish to make an exchange please visit “Shipping and return policy”.

For any enquiries, please contact us at hello@midnightfactory.co